Your data and your rights.

1. What you may request

You may request information about processing, access to and correction of your data, information about sharing and, where applicable, portability, objection, withdrawal of consent, restriction, anonymization or deletion. You may also request a review of decisions based solely on automated processing where provided by law.

2. What helps identify your data

The product or service name and an order reference help locate your data. Do not send passwords, authentication codes, card details or complete documents to explain your inquiry.

3. Request channel

To request access to, correction of or deletion of personal data, email privacidade@myconecta.com.br. Requests are free of charge. Identify the relevant service and describe your request. Do not send passwords, authentication codes or complete documents in your first message.

You can also open a request through the protected form and receive a tracking code. Submission starts the assessment; no deletion happens automatically.

4. Assessment and scope

Reviewing a request may require confirming your identity to protect your data. Verification must be limited to what is necessary. You have the right to know the outcome, the reasons for any limitation and how to request reconsideration under applicable law.

Some data may need to be kept to meet legal obligations. If this limits your request, you have the right to know why. Deleting a record in one system does not automatically erase copies in other systems or messages already received on a device.

5. Hub messages

Stopping messages does not automatically erase related records. With the current configuration, the cleanup routine removes the plain-text phone number, authorization reference and message parameters and components from the notification record after 30 days from the Hub receiving the sending request. Removal depends on the routine running and is not a guarantee of erasure at the exact expiry time. Identifiers, consent information and histories remain. There is not yet automatic deletion of all these records. When requesting deletion, also identify the service that originated the message, as it may keep its own records.

Governing law and language

Brazilian law applies. Any disputes will be handled by the court with jurisdiction under mandatory law, preserving the consumer’s right to the applicable consumer forum where relevant.

To the extent permitted by law, the Brazilian Portuguese version prevails. The English version is provided for convenience and does not reduce your rights.