Transparency
Cancellation and refunds.
These pages do not accept payment or initiate refunds. If you have already purchased a solution, use the channel provided with the order or applicable agreement and include the purchase reference, product and reason for contacting us.
1. Scope of this page
Refund timing and conditions depend on the product purchased and the rights applicable to your purchase; there is no single refund rule for all our solutions.
2. Terms and rights
This website does not change existing contracts, cancellation conditions or established rights. The terms of your agreement and your rights under the law continue to apply.
Nothing on this page reduces the rights the law provides for your purchase.
3. Useful information
To explain the situation, identify the product or service, order reference and reason for your inquiry. Keep relevant receipts and communications. Do not send a full card number, security code, banking password or authentication code.
4. Payment and follow-up
To follow up on a charge, check your receipt and the contact details provided with your purchase. The transaction reference helps locate the payment. We do not initiate refunds through this page.
Contact informationGoverning law and language
Brazilian law applies. Any disputes will be handled by the court with jurisdiction under mandatory law, preserving the consumer’s right to the applicable consumer forum where relevant.
To the extent permitted by law, the Brazilian Portuguese version prevails. The English version is provided for convenience and does not reduce your rights.